Most sales lose time after the offer, not before it.
Your sale is agreed. Then the mortgage starts from scratch, with someone who has never heard of you. We handle both sides, so nothing restarts.
“I’d been with another agency and it just wasn’t selling. So I moved to O’Malley.”
Norma Herbert · Coalsnaughton · Feefo verified
Placeholder. The final version is Norma filmed on a phone, with a signed release on file.
Feefo reviews are collected independently from verified customers only. Past results are not a guarantee of future outcomes — every sale depends on the property, the pricing and the market at the time.
You already know how this normally goes.
None of it is anyone’s fault. It is just what happens when the property and the money are handled by two firms who have never spoken to each other.
The clock starts twice
Offer accepted on the Friday. The mortgage application begins the following week, from a blank form, with a broker who is meeting you for the first time.
You become the messenger
The agent asks what the lender said. The lender asks what the solicitor said. You end up carrying information between people who should be speaking directly.
Then everyone disappears
You complete, and that is the last you hear from anyone. Two years later your fixed rate ends and you are starting again with a stranger.
The difference is what happens in the gaps.
Same sale. Same property. Two very different experiences of it.
Agent values and markets the property.
Offer accepted.The mortgage conversation starts here, from nothing.
You find a broker, or use whoever the agent recommends.
You explain your situation again, in full.
Completion, and the relationship ends.Nobody is watching your rate after this.
Valuation covers the sale and what you are moving to.
Mortgage groundwork happens during marketing.Before the offer, not after it.
One named adviser, already holding your details.
Agent and adviser work from the same file. You explain nothing twice.
On Plus, your mortgage stays reviewed for as long as you hold it.
Independently reviewed, not self-declared.
Feefo only invites customers who have actually completed a transaction, so these cannot be gamed.
“Emma was amazing and kept us right with everything, helping us with a mortgage advisor and solicitor. Couldn’t have done this without her help.”
“Very thorough and professional service. Every step of the process was swift and efficient and each stage was clearly explained.”
“I can only say it was a first class service from start to finish.”
Live Feefo service rating widget
Use the official Feefo widget rather than a static number, so the rating updates itself and carries the Feefo trust mark. Already used in the email signature, so the merchant identifier exists.
Sales figures verified against Registers of Scotland and our own completed sales records.
Choose how far your support goes.
Both packages connect your property sale with regulated mortgage advice. The difference is what happens after you have moved in.
CORE
- Valuation and pricing strategy
- Professional property marketing
- Portal advertising and viewings
- Offer negotiation and progression
- Onward-purchase mortgage advice
PLUS
- Ongoing mortgage management
- Annual mortgage and protection review
- Remortgage and product monitoring
- Support when circumstances change
- Priority Calluna adviser access
Mortgage and protection advice is provided by Calluna Financial. Your initial consultation is free, and standard new mortgage business carries no broker fee. Other cases carry a published fee, explained and agreed before any chargeable work begins. Calluna may also receive commission from the lender or insurer. Subject to status and lender criteria.
What actually happens at a valuation.
Forty-five minutes, at your property, with no obligation to instruct us afterwards.
- 10m
We look at the property properly
Room by room, including the things that affect the price that photographs never show.
- 15m
You get a figure, and the reasoning behind it
What comparable homes nearby have actually achieved, not what they were listed at.
- 15m
We talk about where you are going next
Onward purchase, timing, and what is realistic on your current borrowing. This is the part most valuations skip entirely.
- 5m
You decide nothing on the spot
Everything follows in writing the next working day. If you want to think about it for six months, that is genuinely fine.
Book your valuation
Pick a time that suits you. We confirm by email within the hour and tell you exactly who is coming.
Booking calendar
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Replace with a real handover photo. Shoot this at your next completion — keys going across, hands only, no faces, so no release is needed. Do it every time and you build a library rather than chasing one shot.
Valuer headshot
Asset to produce — named valuer headshot. Plain background, natural light, warm and approachable rather than corporate. Faces on a booking panel raise completion rates. Repeat for every person who attends valuations.
Prefer to talk first? Call 01259 212337. No switchboard — you will get someone who can actually answer.
The questions people actually ask.
Do I have to use your mortgage advice?
No. Core and Plus both include access to it, but you are free to use your own broker or go direct to a lender. The sales service is not conditional on taking mortgage advice from Calluna Financial.
What does the mortgage advice cost?
Your first conversation is free, every time. Standard new mortgage business carries no broker fee at all. Some cases do carry a fee — £399 for a remortgage, £450 for buy-to-let, £99 for a product transfer, and £399 where a new case turns out to be very complex. Your adviser will tell you which applies, and why, before any chargeable work begins, and you have to agree to it first. Calluna may also receive commission from the lender when your mortgage completes, and from the insurer if you take out protection. The amount is shown in your Mortgage Illustration before you commit to anything.
What if I already have a broker I like?
Keep them. Plenty of our sellers do. Plus is only worth considering if you want the ongoing review side as well, so if your existing broker already does that, Core is the sensible choice.
Is the fee really fixed?
Yes. The figure quoted is the figure you pay on completion, regardless of how long the sale takes or how many viewings it needs. If your sale does not complete, there is no sales fee.
What does “ongoing mortgage management” actually mean?
Your adviser keeps a record of when your deal ends and contacts you before that happens, rather than leaving you to remember. It includes an annual review and a check of the market as your product comes to an end. It commits you to nothing, and any new mortgage would be subject to advice, status and lender criteria at that time.
What if I am not ready to sell yet?
Book the valuation anyway. Knowing the number is useful whether you move this year or in three. There is no obligation attached to it and we will not chase you.
One move. One team.
Find out what your home is worth, and what your next one would actually cost you, in the same conversation.
Book your valuation45 minutes · no obligationOr call 01259 212337 · 6 Primrose Street, Alloa, FK10 1JG
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