Your letting agent and your mortgage broker have never spoken.
One of them knows your tenant just gave notice. The other knows your fixed rate ends in March. Neither knows both, and you are the only person holding the whole picture.
“Fantastic letting agency. Fantastic service, always quick to advise.”
Jane Buchanan · Alloa · Feefo verified
Placeholder. The final version is a landlord filmed on a phone, with a signed release on file.
Feefo reviews are collected independently from verified customers only. Registration on the Scottish Letting Agent Register is a legal requirement to let and manage property in Scotland.
The gap nobody is managing.
None of this is anyone’s fault. It is what happens when the property and the borrowing against it are handled by two firms who never speak to each other.
The rate ends and nobody flags it
Your agent is not watching your mortgage. Your broker is not watching your tenancy. The date arrives, and the only person who could have joined those two things up was you.
You are the one chasing
A question about rent and a question about borrowing are the same question to you, and two separate phone calls to everyone else.
You explain the portfolio every time
Every new adviser starts from nothing. If you own more than one property, you have told that story more times than you can count.
The difference is what happens between the two.
Same property. Same tenant. Two very different experiences of owning it.
Agent finds a tenant and collects the rent.
Broker arranges the mortgage, then moves on.Nobody is tracking when the deal ends.
Repair, void or rent question goes to one firm.
Borrowing question goes to another, who asks what the rent is.
The fixed rate ends.You find out when the payment changes.
One team handles the letting and the lending.
Your deal end date is recorded from day one.Watched, not remembered.
One named landlord contact for anything to do with the property.
Rent figures are already on file when borrowing is reviewed.
On Plus, you are contacted before the rate ends, not after.
Independently reviewed, not self-declared.
Feefo only invites customers who have actually completed a transaction, so these cannot be gamed.
“Fantastic letting agency. Fantastic service, always quick to advise. Would recommend.”
“The staff are very friendly and knowledgeable. Emma Lawson and Stephanie English were incredibly nice and supportive.”
“Each stage of the process was easy, any questions were answered promptly. This was our first time renting and it was made very easy.”
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Use the official Feefo widget rather than a static number, so the rating updates itself and carries the Feefo trust mark. Already used in the email signature, so the merchant identifier exists.
The third quote is from a tenant rather than a landlord. It is included because how tenants are treated is what keeps a property occupied, but it should be labelled as such and not presented as a landlord testimonial.
Choose the support your portfolio needs.
Both packages combine day-to-day management with mortgage expertise. The difference is whether anyone is watching your borrowing between now and the day your deal ends.
CORE
- Tenant find, referencing and move-in
- Rent collection and management
- Maintenance coordination
- Named landlord point of contact
- Mortgage advice when required
PLUS
- Ongoing mortgage management
- Annual portfolio strategy review
- Remortgage and product monitoring
- Protection reviews as needs change
- Priority Calluna adviser access
Mortgage and protection advice is provided by Calluna Financial. Your initial consultation is free. Buy-to-let mortgage advice carries a fee of £450, rising to £599 for portfolio landlords with three or more properties. A product transfer is £99, or £299 with capital raising. Your adviser will confirm which fee applies, and why, before any chargeable work begins. Calluna may also receive commission from the lender or insurer. Most buy-to-let mortgages are not regulated by the Financial Conduct Authority. Subject to status and lender criteria.
What actually happens at a landlord review.
Forty-five minutes, at the property or at our office, with no obligation to switch agent afterwards.
- 10m
What the property is actually achieving
Current rent against what comparable properties nearby are letting for, and how long they are sitting empty between tenancies.
- 15m
Where the borrowing sits
What you are paying now, when the deal ends, and what the market looks like at that point. Most landlords cannot tell us the end date from memory.
- 15m
Compliance and the boring things
Registration, safety certificates, deposit scheduling and the Letting Agent Code. Unglamorous, and the part that costs people money when it goes wrong.
- 5m
You decide nothing on the spot
Everything follows in writing the next working day. If you are tied in elsewhere, we will tell you when you are free rather than push you to break it.
Book a landlord review
Pick a time that suits you. We confirm by email within the hour and tell you exactly who is coming.
Booking calendar
Embedded on the page itself, never a link out to another site. Every step off-page loses bookings. Must fire the existing booking_click GA4 event already live in GTM version 28, with a distinct thank-you URL so lettings and sales can be told apart.
Replace with a real check-in photo. Keys to a new tenant, hands only, no faces, so no release is needed. Shoot it at the next move-in and keep doing it.
Landlord contact
Asset to produce — named landlord contact headshot. Plain background, natural light, approachable rather than corporate. The Core package promises a named point of contact, so showing that person’s face on the booking panel is the proof of it.
Prefer to talk first? Call 01259 212337. No switchboard — you will get someone who can actually answer.
The questions landlords actually ask.
I’m already with another agent. Is this worth my time?
Only you can judge that, but the review costs you nothing and you keep whatever we tell you. If you are tied into a notice period we will tell you when you are free rather than encourage you to break an agreement.
Do I have to use your mortgage advice?
No. Core and Plus both include access to it, and you are free to use your own broker or go direct to a lender. The management service is not conditional on taking mortgage advice from Calluna Financial.
What does the mortgage advice cost?
Your first conversation is free, every time. Buy-to-let advice is £450, or £599 if you hold three or more properties. A product transfer is £99, or £299 if you are raising capital at the same time. Your adviser will tell you which applies before any chargeable work begins, and you have to agree to it first. Calluna may also receive commission from the lender when your mortgage completes. Most buy-to-let mortgages are not regulated by the FCA.
What does the extra 2.5% actually buy?
Someone watching your borrowing rather than you remembering it. Your deal end date is recorded, reviewed annually, and you are contacted before it expires rather than after. It also covers protection reviews as circumstances change, and priority access to an adviser.
Is the fee taken from the rent?
Yes. It is deducted from rent collected rather than invoiced separately, so there is nothing to pay in a month where no rent is received.
I only have one property. Is this over-engineered?
One property is exactly where the gap costs most, because there is no portfolio to absorb a void or a rate rise. The review is the same either way.
One property partner.
Less chasing. Clear accountability. Support that keeps pace with your property plans.
Book a landlord review45 minutes · no obligationOr call 01259 212337 · 6 Primrose Street, Alloa, FK10 1JG
Replace with a real photograph of 6 Primrose Street. The job of this image is proving the office physically exists in Alloa, so a generated one does the opposite if anyone looks closely. Same shot as the sales page — take it once, use it on both.